Confirm Modal

Article 1 (Purpose and Scope)

These Terms of Use (the “Terms”) are intended to define the rights, obligations, and responsibilities between Coach Travel Co Ltd (hereinafter referred to as “ComboBooking”) and users in relation to the use of travel-related information services and booking intermediary services (the “Services”) provided through the online platform operated by ComboBooking.

ComboBooking is not a provider or seller of travel products. Instead, it operates as an online intermediary platform that connects users with partners who provide travel products. Users may search, compare, and book products offered by partners through the ComboBooking platform.

These Terms apply to all forms of service usage provided by ComboBooking, including but not limited to website, mobile applications, email, telephone, and other communication channels.

By accessing the platform, using the Services, or completing a booking, users are deemed to have read, understood, and agreed to these Terms and any related policies (including the Privacy Policy).

ComboBooking reserves the right to amend these Terms in compliance with applicable laws, and any revised Terms shall take effect after prior notice has been provided in accordance with applicable regulations.

Article 2 (Definitions)

For the purposes of these Terms, the following terms shall have the meanings set forth below:

1.    “ComboBooking” means the online platform operated by Coach Travel Co Ltd, providing intermediary e-commerce functions including information provision, search, comparison, booking, and payment facilitation for travel products. ComboBooking solely provides a system connecting users and partners and is not the seller or provider of any travel products.

2.    “Services” means all online intermediary services and related support services provided by ComboBooking, enabling users to search, compare, book, pay for, and access information regarding travel products.

3.    “User” means any person who accesses or uses the Services in accordance with these Terms, including both members and non-members.

4.    “Member” means a user who has registered an account by providing personal information and is able to continuously use the Services.

5.    “Non-member” means a user who uses the Services without registering an account.

6.    “Partner” means any entity or individual providing travel products through the ComboBooking platform (including travel agencies, activity operators, accommodation providers, etc.), who directly enters into a contract with users and is responsible for the provision and fulfillment of such products.

7.    “Content Partner (Blogger)” means a person who creates, posts, and shares travel-related content via the ComboBooking platform or external channels, and is not a seller or a contracting party in transactions with users. Content Partners are responsible for the accuracy, legality, and non-infringement of rights related to their content.

8.    “Travel Product” means all tangible or intangible services provided by partners, including but not limited to accommodation, tours, activities, transportation, tickets, and experiences.

9.    “Booking” means the act by which a user selects a travel product and expresses the intention to use it through the platform, thereby initiating the process of entering into a contract with a partner.

10.   “Contract” means the legally binding agreement formed directly between the user and the partner upon completion of a booking, and ComboBooking is not a party to such contract.

11.   “Payment” means the act of paying for a booked travel product, processed through ComboBooking’s payment system or third-party payment service providers.

12.  “Content” means all reviews, images, comments, travel logs, and other materials posted on the ComboBooking platform by users or content partners.

Article 3 (Display and Amendment of Terms)

1.    ComboBooking shall make these Terms, along with company information such as company name, representative, business address, contact details, email address, business registration number, e-commerce registration information, and data protection officer, easily accessible to users through the main page or linked pages of the platform.

2.    ComboBooking reserves the right to amend these Terms to the extent permitted by applicable laws. Such amendments may be made as necessary for service operation or due to changes in laws or internal policies.

3.    In the event of any amendment to these Terms, ComboBooking shall clearly indicate the effective date, the details of the amendment, and the reasons for such amendment, and shall publish them together with the current Terms on the platform. For general amendments, prior notice shall be given at least seven (7) days before the effective date. For amendments that are unfavorable to users, prior notice shall be given at least thirty (30) days before the effective date.

4.    Users have the right to refuse the amended Terms. In such case, users may discontinue the use of the Services and request account termination. If a user continues to use the Services after the amended Terms become effective, the user shall be deemed to have agreed to the amended Terms.

5.    The amended Terms shall apply only to transactions concluded after the effective date. Unless otherwise required by law, previously concluded transactions shall not be affected retroactively.

Article 4 (Nature and Role of the Services)

1.    ComboBooking operates as an online platform that facilitates transactions between users and partners providing travel products, offering intermediary services such as search, comparison, booking, and payment support. ComboBooking is not the seller or provider of any travel product and is not a party to any contract entered into between users and partners. Users acknowledge and agree that upon completing a booking through the ComboBooking platform, the contract for the relevant travel product is formed directly between the user and the partner.

2.    All information related to travel products displayed on the ComboBooking platform (including pricing, schedules, usage conditions, availability, etc.) is provided by partners. Partners are solely responsible for the accuracy, completeness, legality, and timeliness of such information, and ComboBooking has no obligation to verify or guarantee its accuracy. While ComboBooking makes reasonable efforts to manage the platform, it shall not be liable for any issues arising from the following:

·   Errors, omissions, or inaccuracies in information

·   System failures, access delays, or temporary service interruptions

·   Inaccurate or changed information provided by partners

·   Any causes beyond the reasonable control of ComboBooking

3.    Users may use the ComboBooking platform solely for personal and non-commercial purposes. Users shall not engage in the following activities:

·   Reselling or re-mediating services for commercial purposes

·   Copying, distributing, transmitting, or reusing platform content

·   Collecting data באמצעות automated tools (e.g., crawling, scraping)

·   Interfering with the normal operation of the platform

4.    If a partner changes the content, conditions, pricing, or availability of a travel product, ComboBooking may update such information on the platform. Accordingly, the conditions of a product that a user intends to book may change. However, for transactions already concluded between the user and the partner, any changes shall be handled in accordance with the partner’s policies and applicable laws.

5.    ComboBooking may modify or suspend part or all of the Services due to system maintenance, technical requirements, service improvements, or other operational needs. In such cases, ComboBooking will provide prior notice where possible, or subsequent notice if prior notice is not feasible.

6.    ComboBooking may provide support functions to facilitate transactions between users and partners, including transmission of booking information, payment support, customer service, and dispute assistance. However, such support does not imply that ComboBooking is a party to the transaction or assumes any contractual liability.

Article 5 (Service Suspension and Modification)

1.    ComboBooking may temporarily suspend or restrict all or part of the Services in the following circumstances:

·   Inspection, maintenance, replacement, or failure of information and communication systems

·   Network failures or issues caused by service providers

·   System upgrades, operational needs, or security requirements

·   Force majeure events such as natural disasters, national emergencies, power outages, hacking, or cyber-attacks

·   Other causes beyond the reasonable control of ComboBooking

2.    In the event of service suspension under Paragraph 1, ComboBooking shall, in principle, provide prior notice to users. However, in cases where prior notice is not feasible due to urgent or unavoidable circumstances, notice may be given after the event.

3.    ComboBooking shall not be liable for any damages arising from service suspension or restriction unless such damages are caused by the willful misconduct or gross negligence of ComboBooking.

4.    ComboBooking may modify or terminate all or part of the Services due to changes in business structure, service policies, business termination, merger, or division of the company. In such cases, ComboBooking shall notify users in advance and take necessary measures in accordance with applicable laws.

Article 6 (Membership Registration and Account Management)

1.    A user may apply for membership by providing the required information in accordance with the procedures established by ComboBooking and agreeing to these Terms.

2.    ComboBooking shall approve membership applications under Paragraph 1 unless any of the following applies. In such cases, ComboBooking may refuse approval or may restrict, suspend, or terminate membership even after approval has been granted:

·   The applicant has previously had their membership restricted or terminated due to violation of these Terms

·   The applicant uses another person’s information or provides false information

·   Required information is missing or incorrectly provided

·   There are reasonable grounds to believe the applicant may violate applicable laws or these Terms

·   The application may disrupt the normal operation of the Services

·   Other cases where ComboBooking reasonably determines that registration is inappropriate

3.    Membership shall be deemed effective at the time when ComboBooking’s acceptance is communicated to the user.

4.    Members are responsible for ensuring that the information provided during registration is accurate and up to date. If any changes occur, members must promptly update their information. Members shall bear all responsibility for any consequences arising from inaccurate, false, or outdated information.

5.    Members are responsible for managing their own accounts (including ID and password) and shall not transfer, lend, or share their accounts with any third party. ComboBooking shall not be liable for any damages resulting from a member’s failure to properly manage their account.

6.    If a member becomes aware that their account has been compromised or used without authorization, the member must immediately notify ComboBooking. ComboBooking shall take necessary measures within a reasonable scope.

Article 7 (Termination and Restriction of Membership)

1.    Members may request account termination at any time, and ComboBooking shall process such requests in accordance with applicable laws and internal policies. However, if there are ongoing bookings or pending settlements, account termination may be deferred until such processes are completed.

2.    ComboBooking may, upon prior notice, restrict the use of the Services or suspend a member’s account if the member falls under any of the following circumstances:

·   Providing false information at the time of registration

·   Failure to fulfill payment obligations or other obligations related to the use of the Services

·   Unauthorized use of another person’s account or interference with service usage

·   Violation of applicable laws, these Terms, or public order and morals

·   Use of the Services through fraudulent means or disruption of platform operations

·   Any other cases where ComboBooking reasonably determines that such action is necessary for service operation

3.    If the same violation is repeated or not remedied within a reasonable period after restriction or suspension under Paragraph 2, ComboBooking may terminate the member’s account.

4.    In the event of termination, ComboBooking may delete the member’s registration after prior notice and providing an opportunity for the member to respond. However, in urgent cases or where immediate action is required to protect the platform, such measures may be taken without prior notice and notified afterward.

5.    Termination of membership shall not affect any obligations or liabilities incurred by the member prior to such termination.

Article 8 (Notices to Members)

1.    Where ComboBooking provides notice to a member, such notice may be given by methods designated by ComboBooking, including the email address, mobile phone number provided at the time of registration, or notifications within the service platform.

2.    In the case of notices to an unspecified number of members, ComboBooking may substitute individual notice by posting such notice on the platform’s notice board or an equivalent page for at least seven (7) days.

3.    However, matters that have a significant impact on the rights or obligations of members shall, in principle, be notified individually.

4.    ComboBooking shall not be liable if a notice fails to reach a member due to errors in the contact information provided by the member, failure to update such information, refusal to receive notifications, or system-related issues.

Article 9 (Content Management and Responsibility)

1.    “Content” means all materials posted on the ComboBooking platform by users or content partners, including but not limited to reviews, images, comments, travel posts, links, and other forms of content.

2.    All responsibility for the Content (including its accuracy, legality, and non-infringement of third-party rights) lies with the user or content partner who created or posted it. ComboBooking has no obligation to pre-screen or monitor such Content.

3.    Users or content partners shall not post any Content that:

·   Defames or harms the reputation of others

·   Contains false or misleading information

·   Violates public order or morality

·   Encourages illegal activities or criminal acts

·   Infringes upon the rights of third parties (including copyright, portrait rights, privacy rights, etc.)

·   Contains commercial advertising or promotional content without prior consent from ComboBooking

·   Otherwise violates applicable laws or these Terms

4.    ComboBooking may, without prior notice, remove, relocate, or refuse to post any Content in the following cases:

·   Violation of Paragraph 3 of this Article

·   Request by competent authorities in accordance with applicable laws

·   Claims or reports of rights infringement

·   Where ComboBooking reasonably determines that such action is necessary for service operation

5.    ComboBooking may take actions such as modifying, deleting, or restricting the display of Content, and shall not be liable for any damages resulting from such actions.

6.    If any dispute arises due to Content posted by a user or content partner, including infringement of third-party rights or violation of laws, the user or content partner shall bear full responsibility and shall indemnify and hold ComboBooking harmless.

7.    Users or content partners grant ComboBooking a non-exclusive, royalty-free, and worldwide license to use their Content for service operation, promotion, marketing, and other legitimate purposes.

Article 10 (Pricing and Fee Policy)

1.    The prices of travel products displayed on the ComboBooking platform are based on information provided by partners, and users shall proceed with bookings after confirming such prices. Unless otherwise stated, all displayed prices are inclusive of value-added tax (VAT) and applicable taxes. However, additional local taxes or charges may apply, and such costs shall be governed by the specific conditions of each product.

2.    Prices, discount conditions, usage conditions, and inclusions may vary depending on the partner’s policies. Even for the same product, prices may differ depending on sales channels, timing, or applicable conditions. ComboBooking strives to offer competitive pricing but does not guarantee any specific price or the lowest price.

3.    Special deals, promotional offers, or discounted products may be subject to separate conditions, including restrictions on cancellation, refunds, or changes. Users are responsible for reviewing these conditions prior to booking.

4.    Currency conversion features are provided for reference purposes only, and the actual exchange rate and charged amount may differ at the time of payment.

5.    In the event of an obvious error or pricing mistake displayed on the ComboBooking platform, such price may not be legally binding. In such cases, ComboBooking reserves the right to cancel or correct the booking and will notify the user either before or after taking such action. If payment has already been made, ComboBooking shall take necessary measures, including issuing a refund as appropriate.

6.    Any issues arising from changes, errors, or omissions in pricing information provided by partners shall, in principle, be the responsibility of the respective partner.

7.    ComboBooking may offer discounts, reward points, coupons, or other benefits for certain products or bookings in accordance with its operational or promotional policies. The applicable conditions and criteria for such benefits shall be separately specified.

Article 11 (Privacy and Cookie Policy)

ComboBooking places great importance on the protection of users’ personal data and complies with applicable data protection laws and regulations.

Details regarding the collection, use, storage, and protection of personal data are set forth in separate documents, namely the “Privacy Policy” and the “Cookie Policy.” By using the Services, users are deemed to have read, understood, and agreed to such policies.

Article 12 (Service Fees and Commission)

1.    Users are not required to pay any separate service fees for using the ComboBooking platform.

2.    ComboBooking may receive an intermediary commission from partners, in accordance with separate agreements between ComboBooking and the partners, for travel products booked by users.

3.    The amount paid by users may include service fees, taxes, or other charges in accordance with the partner’s policies. Such charges shall be clearly disclosed on the product detail page or during the booking and payment process.

Article 13 (Payment and Payment Methods)

1.    Users may pay for travel products using the payment methods available on the ComboBooking platform. Payments are processed through third-party payment service providers. ComboBooking acts as an intermediary providing the payment system and may be involved in the payment process; however, the ultimate responsibility for the execution and authorization of the transaction lies with the relevant payment service provider.

2.    Payment conditions for each travel product (including prepayment, partial payment, pay-on-site, etc.) are determined by the partner’s policies. Users are responsible for reviewing such conditions prior to booking. In certain cases, payment may be made immediately upon booking, or through pre-authorization or automatic charging at a specified time.

3.    Users are responsible for the accuracy of the information provided during the payment process. ComboBooking shall not be liable for any disadvantages or damages arising from inaccurate information or issues related to the user’s payment method.

4.    A booking may not be completed due to incorrect information, exceeded payment limits, or declined transactions. In such cases, the responsibility lies with the user.

5.    ComboBooking shall not be liable for any errors, delays, or interruptions in the payment process unless such issues are caused by ComboBooking’s willful misconduct or gross negligence.

6.    If a user suspects unauthorized use or fraud involving their payment method by a third party, the user must immediately report it to the relevant payment service provider and authorities. ComboBooking may cooperate within a reasonable scope in the investigation and resolution process.

Article 14 (Cancellation, Modification, and Refund Policy)

1.    The cancellation, modification, and refund conditions for travel products are determined by the respective partner and are specified on the product detail page, during the booking process, and in the booking confirmation. Users are responsible for reviewing and agreeing to such conditions prior to making a booking.

2.    The contract for a travel product is entered into directly between the user and the partner. Accordingly, the rights and obligations related to cancellation and refunds shall, in principle, be governed between the user and the partner. ComboBooking is not the party determining such conditions and does not bear direct responsibility for them.

3.    Refunds may be restricted or unavailable in the following cases:

·   Bookings made under non-refundable conditions

·   Expiration of the allowable cancellation period

·   No-show or failure to use the service due to the user’s fault

·  Products requiring prepayment or deposits with non-refundable conditions

4.    In cases of cancellation or modification due to the user’s fault (including incorrect payment information, scheduling errors, or change of mind), cancellation fees or refund restrictions may apply in accordance with the partner’s policy, and all responsibility lies with the user.

5.    Users must request cancellation or modification in accordance with the procedures specified in the booking confirmation or on the ComboBooking platform. ComboBooking shall not be liable for any disadvantages arising from failure to follow such procedures or delayed requests.

6.    If services are restricted or canceled due to circumstances beyond the control of the user or ComboBooking (including natural disasters, weather conditions, government policies, local situations, or partner-related issues), the availability and scope of refunds shall be determined in accordance with the partner’s policies and applicable laws.

7.    ComboBooking may provide mediation or support to facilitate dispute resolution between users and partners; however, this does not imply that ComboBooking assumes any legal responsibility for the transaction.

8.    Where refunds are applicable, the method and processing time of refunds may vary depending on the payment method and the policies of the payment service provider.

Article 15 (Informational Notices and Marketing Communications)

1.    Upon completion of a booking through the ComboBooking platform, ComboBooking may provide necessary information for the execution of the transaction, including booking confirmations, usage instructions, and service-related notices, via email, text message, or in-platform notifications.

2.    ComboBooking may send marketing communications, including travel product recommendations, promotions, events, and other advertising information, only with the prior consent of the user.

3.    Users may opt out of receiving marketing communications at any time. Even after opting out, essential service-related information such as booking confirmations and usage instructions may still be provided.

4.    ComboBooking may send requests for reviews or satisfaction surveys after the completion of service usage. Such communications are intended solely for the purpose of improving service quality.

5.    Detailed matters regarding marketing communications and personal data processing shall be governed by the Privacy Policy and applicable laws.

Article 16 (Product Display, Ranking, and Reviews)

1.    The display order and ranking of travel products on the ComboBooking platform may be determined automatically or manually based on internal criteria and algorithms. Such criteria may include price, user reviews, sales volume, user preferences, promotional status, and partner-related conditions. ComboBooking has no obligation to disclose the specific details of such criteria.

2.    ComboBooking may assign priority display to certain products for purposes such as recommendations, advertising, or promotions. Users acknowledge and agree that search results may vary accordingly.

3.    User-generated reviews are provided for reference purposes only, and the responsibility for their content lies with the respective authors. ComboBooking does not guarantee the accuracy, reliability, or completeness of such reviews.

4.    Reviews submitted by users may be used, edited, modified, and displayed on the ComboBooking platform and related channels (including websites, mobile applications, social media, and marketing materials). Users grant ComboBooking a non-exclusive, royalty-free, and worldwide license to use such content.

5.    ComboBooking may, without prior notice, remove, hide, or restrict reviews in the following cases:

·   Content that is false or exaggerated

·   Content that infringes third-party rights or violates applicable laws

·   Content that is promotional, advertising in nature, or otherwise inappropriate

·   Any other cases where ComboBooking reasonably determines such action is necessary for service operation

6.    ComboBooking may establish separate policies regarding the posting, display, and management of reviews, and users shall comply with such policies.

Article 18 (Intellectual Property Rights)

1.    All content provided in connection with the ComboBooking platform and Services (including text, images, videos, designs, logos, software, and data) is owned by ComboBooking or by third parties holding legitimate rights.

2.    All trademarks, service marks, trade names, logos, and related identifiers displayed on the ComboBooking platform are the property of ComboBooking and are protected under Vietnamese intellectual property laws and applicable regulations. In the event of infringement, ComboBooking reserves the right to demand cessation of the infringing activity and to pursue legal remedies, including claims for damages.

3.    Users shall not copy, distribute, transmit, display, sell, modify, or otherwise exploit any content on the platform for commercial purposes without prior written consent from ComboBooking. The collection or use of data through automated means (including crawling, scraping, etc.) is strictly prohibited.

4.    Ownership of content posted by users or content partners remains with the respective authors. However, users or content partners grant ComboBooking a non-exclusive, royalty-free, and worldwide license to use such content for service operation, promotion, marketing, and other legitimate purposes.

5.    Users or content partners represent and warrant that the content they post does not infringe upon any third-party rights (including copyrights, portrait rights, and privacy rights). In the event of any related dispute, the poster shall bear full responsibility.

6.    ComboBooking may, without prior notice, remove or restrict access to any content that it reasonably determines to be in violation of applicable laws or these Terms.

7.    If a user violates this Article and causes damage to ComboBooking or any third party, the user shall be liable for all such damages.

Article 19 (Governing Law and Dispute Resolution)

1.    These Terms and any matters arising in connection with the Services provided by ComboBooking shall be governed by and construed in accordance with the laws of Vietnam.

2.    In the event of any dispute arising out of or in connection with these Terms or the use of the Services, ComboBooking and the user shall first attempt to resolve such dispute through good-faith negotiations. If no resolution is reached, the competent courts located in Hanoi, Vietnam shall have exclusive jurisdiction, to the extent permitted by applicable laws.

3.    These Terms may be provided in multiple languages. Translated versions are provided for convenience only. In the event of any inconsistency between language versions, the English version shall prevail, unless otherwise required by applicable laws.

4.    If any provision of these Terms is found to be invalid or unenforceable under applicable laws, the remaining provisions shall remain in full force and effect. In such case, the invalid provision shall be interpreted in a manner that most closely reflects the original intent of these Terms to the maximum extent permitted by law.

Article 20 (Company Information and Legal Jurisdiction Basis)

1.    ComboBooking is a limited liability company established under the laws of Vietnam, with the legal name Coach Travel Co Ltd, and its headquarters located in Hanoi, Vietnam.

2.    The legal headquarters and principal place of business of ComboBooking are located in Hanoi, Vietnam. Unless otherwise expressly stated, any offices, branches, partners, or affiliated entities in other locations shall not be deemed as legal entities responsible under these Terms.

3.    The Services of ComboBooking may be provided to users globally; however, the operation of the Services and all legal responsibilities shall be determined based on the location of the headquarters.